Absolutely! If you need to return or exchange an item, please use the Contact tab to request a return. Alternatively, feel free to reach out directly—we're always happy to help and ensure you're satisfied with your purchase.

To keep your gemstones looking their best, avoid excessive water exposure—do not shower, swim, or submerge them for long periods. Some gemstones are highly sensitive to water and may deteriorate over time. While not all stones are affected, it's best to minimize water exposure to maintain the longevity and beauty of your pieces.

All materials are Australian-made or purchased from Australian wholesalers, ensuring quality and supporting local businesses. However, many gemstones naturally originate from around the world, and their drilling is often completed in manufacturing countries such as China. While this is an industry-standard, we consciously choose Australian wholesalers to take a step toward more sustainable and ethical sourcing.

Absolutely! If you’re looking for a custom design, we’d love to create something unique for you. Get in touch via the Contact tab to discuss your vision.

If you're an artist or maker who aligns with our values and vision, we'd love to hear from you! Whether it's a one-time collaboration or an ongoing partnership, reach out via the Contact tab to start the conversation.

We ship all orders within 72 business hours of purchase. You can choose between standard or express post at checkout. Once your order is on its way, you’ll receive tracking details so you can follow its journey to you.